Mac Data Recovery
Frequently Asked Questions
(FAQs)
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Will my hard drive still be under warranty
after you recover my data?
In many cases, yes. We always attempt to
recovery your data without voiding the manufacturer's warranty on your
hard drive. Should we need to use methods that may affect your warranty,
we will discuss with you all options before proceeding.
What methods of payment do you accept?
We accept Visa, MasterCard, American Express
and Discover credit cards, business checks, money orders and PayPal. We
cal also arrange financing if requested.
How can your service be so much less expensive
than your competition's?
We eliminate unnecessary overhead and concentrate
on recovering data. By eliminating these expenses, we can pass the savings
on to you.
Is your data recovery of the same quality
as the more expensive data recovery companies?
Yes. In fact, we believe we are of higher
quality in many regards. The fact is all reputable data recovery companies
basically use the same methods to recover your data. But, we specialize
in Macintosh Data Recovery and know your needs. We also take personal
pride in providing you with the ultimate in service. We will be here for
you in any way possible before, during and after your recovery. We know
how important your data is and we will treat it like it is our own.
What happens if you cannot recovery my
data?
In the case that we cannot recover your
data, you pay nothing for the service. We do not even charge an evaluation
fee. You simply pay for the cost of shipping your equipment back to you.
To what type of storage device will you
write my recovered data?
We have multiple options for recovery media
to best suit your needs. We offer 2 free CD-ROMs at approximately 700MB
per CD or 2 free DVD-ROMs at approximately 4.7GB per DVD. If you require
additional storage you can purchase additional CD-ROMs or DVD-ROMs. We
also sell replacement hard drives to which your recovered data can be
written. Other recovery media include DDS tape, Zip Disk, floppy disk,
flash memory or online via our secure website. Additional charges apply.
Can I send you an empty hard drive and
have you write my recovered data to that?
Yes. If you have or purchase an empty hard
drive that can fit your recovered data, you can send it to us with your
faulty equipment. We can then write your recovered data to the empty drive
and return both to you.
I need some of my recovered files right
away. How can I get them as quickly as possible?
You can make use of our online data return
service. As soon as your data is recovered, we put the requested files
on our secure server. You then logon using your unique user name and password,
download your files and get back to work. We then ship the remainder of
your recovered data to you via the shipping method of your choosing.
Will you recover all of my data or only
what I ask you to?
We always attempt a full recovery. This
means that we try to get back all of your data. If, however, we cannot
recover all of your data, we take measures to try to recover those files
or folders that are most important to you.
I don't know much about computers. Will
you help me understand?
Absolutely. We feel that the best way to
win your business is by giving you the service and respect you deserve.
Suffering data loss can be a very stressful event. We understand that
and will do everything in our power to help in any way we can. If we can
do that we can be proud of helping you get your data back. You may then
go out and tell your friends or coworkers about us. And that is a win-win!
What is your "Data Recovery Guarantee?"
If we cannot recover any of your data,
you pay nothing for our recovery service. Not even an evaluation fee.
You only pay for shipping if you would like your equipment returned to
you.
How do you specialize
in Mac Data Recovery?
We have designed software and procedures
specifically for recovering data from Apple Macintosh computers. We are
constantly creating innovative ways to recover data from Mac hardware
and software. By specializing in Mac Data Recovery, we know the subtleties
of the Mac that the other data recovery companies miss. We love Macs and
use them for the majority of our data recoveries. Even our Windows and
Linux recoveries.
Do you perform data recovery on Linux?
Yes. We can help recover your information
from all flavors of Linux. We actually use several Linux boxes in-house
for recovery tasks, servers and workstations. (For you Linux geeks, we
currently utilize RedHat Linux but also run Caldera, among others. We
integrate our Linux servers with our OS X Macintosh workstations and
servers.)
Do you perform data recovery on Windows?
Sure. Doesn't everybody?
Do you recover data from more than just
hard drives?
Yes. We can perform data recovery on floppy
disks, Zip Disks, USB memory devices, flash memory or digital camera memory. |
