Mac Data Recovery FAQs
Frequently Asked Questions
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Will
my hard drive still be under warranty after you recover my data?
In most cases, yes. We always attempt
to recovery your data without voiding the manufacturer's warranty
on your hard drive. However, every manufacturer is unique, and we
do not make their policies. We have worked with most (if not all)
manufacturers to ensure that they honor their warranty following a
data recovery attempt. If you have any questions, please chat with
one of our friendly associates who will be happy to explain the process
and warranty implications.
What
methods of payment do you accept?
We accept Visa, MasterCard, American
Express and Discover credit cards, checks, money orders and
PayPal. We can also arrange financing if requested.
To
what type of hard drive will you write my recovered data?
We include a free hard drive with every
recovery. This is typically a 500GB USB external drive, but other
requests and arrangements can be made. Special media can also be requested,
such as DDS tape, Zip Disk, floppy disk,
flash memory or online via our secure Web site. Additional
charges may apply for special requests.
Can
I send you an empty hard drive and have you write my recovered data
to that?
Yes. If you have or purchase an empty
hard drive that can fit your recovered data, you can send it to us
with your faulty equipment. We can then write your recovered data
to the empty drive and return both to you. We will even discount your
recovery if you do not need the included free hard drive.
I
need some of my recovered files right away. How can I get them as
quickly as possible?
You can make use of our online data
return service. As soon as your data is recovered, we put the requested
files on our secure server. You then logon using your unique user
name and password, download your files and get back to work. We then
ship the remainder of your recovered data to you via the shipping
method of your choosing.
Will
you recover all of my data or only what I ask you to?
We always attempt a full recovery.
This means that we try to get back all of your data. If, however,
we cannot recover all of your data, we take special measures to recover
those files or folders that are most important to you. Remember, you
are always the boss. You approve or decline your recovery before we
even take billing information from you.
I
don't know much about computers. Will you help me understand?
Absolutely. We feel that the best way
to win your business is by giving you the service and respect you
deserve. Suffering data loss can be a very stressful event. We understand
that and will do everything in our power to help in any way we can.
If we can do that we can be proud of helping you get your data back.
You may then go out and tell your friends or coworkers about us. And
that is a win-win!
What
is your "Data Recovery Guarantee?"
If we cannot recover any of your data,
you pay nothing for our recovery service. Not even an evaluation fee.
You only pay for shipping if you would like your equipment returned
to you.*(The small exception is special expedited recoveries do
have a minimum fee.)
How
do you specialize in Mac Data Recovery?
We have designed software and procedures
specifically for recovering data from Apple Macintosh computers. We
are constantly creating innovative ways to recover data from Mac hardware
and software. By specializing in Mac Data Recovery, we know the subtleties
of the Mac that the other data recovery companies miss. We love Macs
and use them for the majority of our data recoveries; even some of
our Windows and Linux recoveries.
Do you
perform data recovery on Linux?
Yes. We can help recover your information
from all flavors of Linux. We actually use several Linux boxes in-house
for recovery tasks, servers and workstations. (For you Linux geeks,
we currently utilize RedHat Linux but also run Caldera, among others.
We integrate our Linux servers with our OS X Macintosh workstations
and servers.)
Do
you perform data recovery on Windows?
Sure. Doesn't everybody?
Do
you recover data from more than just hard drives?
Yes. We can perform data recovery on
floppy disks, Zip Disks, USB memory devices, flash memory, iPhones,
iPods, or digital camera memory.
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